Refund Policy for supabooking

1. Introduction

At supabooking, we strive to ensure complete satisfaction with our service. This Refund Policy outlines the terms and conditions for refunds and cancellations of our booking system software ("Service"). By using our Service, you agree to this Refund Policy.

2. Refund Eligibility

2.1 Standard Purchases

We offer a 14-day money-back guarantee for our Service. If you are not satisfied with our Service, you may request a full refund within 14 days of your initial purchase, provided that:

• Your account is in good standing
• You have not violated our Terms of Service
• The request is made within the 14-day period from the purchase date

2.2 Enterprise Subscriptions

For enterprise subscriptions or custom implementations, refund terms are specified in the individual service agreement. Please refer to your service agreement or contact our support team for details.

3. Non-Refundable Items

The following are not eligible for refunds:

• Partial months of service
• Add-on features or services
• Implementation or setup fees
• Services already rendered or resources already consumed

4. Refund Process

To request a refund:

• Email our support team at support@supabooking.com with your account details and reason for the refund
• Include your order number and the email address associated with your account
• Provide any relevant information that may help us process your request

We will process eligible refund requests within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

5. Cancellation Policy

You may cancel your subscription at any time. Upon cancellation:

• Your access to the Service will continue until the end of your current billing period
• No partial refunds will be issued for unused portions of the billing period
• You will not be charged for subsequent billing periods

6. Service Interruptions

In the event of extended service interruptions or technical issues that significantly impact your use of the Service, we may, at our discretion, offer:

• Service credits
• Extended subscription periods
• Partial or full refunds

Such compensation will be evaluated on a case-by-case basis.

7. Disputes and Chargebacks

We encourage you to contact us directly to resolve any issues before initiating a chargeback. Fraudulent chargebacks or disputes may result in:

• Immediate termination of your account
• Legal action to recover funds and associated costs
• Reporting to relevant authorities

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact us at:

Email: support@supabooking.com